We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines our ongoing obligations in respect of how we manage your Personal Information.

We comply with the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store and protect your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. This may include names, addresses, email addresses, phone numbers and similar contact details.

We collect Personal Information through lawful and fair means, including through direct interactions with you, our website, and from third parties where appropriate.

We collect and use your Personal Information for the primary purpose of:

• Providing our services
• Communicating with you
• Delivering relevant information
• Marketing our services (where permitted)

We may also use your Personal Information for secondary purposes that are closely related to the primary purpose, where such use would be reasonably expected. You may opt out of marketing communications at any time.

Where practical, we will inform you of the purpose of collection and how your information will be used.

Sensitive Information

Sensitive Information includes information such as racial or ethnic origin, political opinions, religious beliefs, health information, and criminal records.

We will only collect and use Sensitive Information:

• For the primary purpose for which it was obtained
• For a directly related secondary purpose
• With your consent; or
• Where required or authorised by law

Collection from Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. However, we may also receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

We may disclose your Personal Information:

• With your consent
• To third parties where necessary to provide our services
• Where required or authorised by law

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. Some information may be retained for a minimum period where required for legal, regulatory, or operational purposes.

Access to and Correction of Personal Information

You may request access to the Personal Information we hold about you and request corrections if necessary, subject to applicable legal exceptions.

We may require verification of your identity before providing access and may charge a reasonable administrative fee for providing copies of your information.

Maintaining Accuracy

We take reasonable steps to ensure that the Personal Information we hold is accurate, complete and up to date. If you believe your information is incorrect or outdated, you may request an update.

Policy Updates

We may update this Privacy Policy from time to time. The most current version will be made available through our usual communication channels.

Complaints and Enquiries

If you have any questions, concerns, or complaints about how your Personal Information is handled, you may submit an enquiry or complaint through appropriate communication channels. We will respond within a reasonable timeframe and take steps to resolve any issues in accordance with applicable laws.